Travel plans can change for any number of reasons—unexpected events, family emergencies, or even just a change of heart. If you’re flying with Sun Country Airlines and need to cancel or change your flight, it’s important to understand their cancellation policy. This article breaks it down in simple, human words, so you can feel confident about your options.
What is Sun Country Airlines Cancellation Policy?
Sun Country Airlines offers a fairly straightforward cancellation policy compared to some other low-cost carriers. The airline allows cancellations and changes, but the amount you can recover—and whether you’ll be charged a fee—depends on when you cancel and the type of ticket you purchased.
Sun Country is known as a low-cost airline, which means it often has more restrictive policies than major carriers. However, over the past few years, Sun Country has updated some of its rules to offer more flexibility for travelers.
24-Hour Cancellation Rule
The most flexible part of the Sun Country Airlines Cancellation Policy is the 24-hour risk-free cancellation. If you book a flight and then change your mind, you can cancel it within 24 hours of booking for a full refund—as long as the flight is scheduled at least 7 days later.
This is a federal rule that applies to all U.S. airlines, not just Sun Country, but it’s good to know that it exists. So, if you booked by mistake or found a better deal elsewhere, you can act fast and get your money back in full.
Sun Country Flight Cancellation After 24 Hours
If more than 24 hours have passed since you booked your flight, the cancellation policy depends on the fare class and how close the flight is to departure.
Sun Country sells two main types of fares:
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Standard Fare
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Refundable Fare (or Flex Fare)
Most passengers book the Standard Fare, which is cheaper but comes with more limitations. Here’s how cancellations generally work under each:
Standard Fare
If you booked a Standard Fare, the following rules apply:
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Cancel more than 60 days before departure: You can cancel your flight and receive a travel credit with no cancellation fee.
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Cancel between 59 and 14 days before departure: A $39 cancellation fee per passenger will be deducted from your refund or credit.
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Cancel less than 14 days before departure: A $79 cancellation fee per passenger applies.
In all of these cases, refunds are typically issued as Sun Country travel credit, not cash back. These credits can be used for future travel but usually expire after one year from the date they are issued.
Refundable Fare
If you chose a Refundable or Flex Fare (usually at a higher price), then you’re in a better spot. These tickets can generally be canceled at any time before the flight and you’ll receive a full refund to your original payment method—no questions asked.
Refundable fares are ideal for travelers who want more flexibility or who have uncertain plans.
How to Cancel a Sun Country Flight
Canceling your Sun Country Airlines flight is easy and can be done online or by contacting their customer service. Most travelers use the “My Trips” section on the Sun Country website. Here’s a general idea of the process:
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Visit the airline’s website and log into your account (or use your confirmation number).
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Go to “My Trips” to view your booking.
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Select the flight you want to cancel.
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Follow the steps to confirm the cancellation.
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If eligible, you’ll be informed about the travel credit or refund.
You can also cancel your flight by calling Sun Country’s customer support, though hold times may vary depending on call volume.
Sun Country Airlines Refund Policy
Understanding the Sun Country refund policy is key if you’re expecting your money back. As mentioned earlier, Standard Fares are generally non-refundable unless you cancel within 24 hours of booking.
If you cancel outside of that 24-hour window, you’ll usually receive a travel credit instead of a refund. The only exception is if you booked a Refundable Fare, in which case you can expect a full monetary refund to your original payment method.
If the airline cancels your flight (for example, due to weather or operational issues), you are typically entitled to a full refund, regardless of what type of fare you bought.
Changing a Sun Country Flight
Not looking to cancel, but need to change your travel dates? The Sun Country flight change policy is also fairly straightforward.
As of recent updates, Sun Country no longer charges change fees on most tickets, especially if changes are made more than 60 days in advance. However, if your new flight is more expensive, you’ll need to pay the difference in fare.
To change your flight:
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Log into the Sun Country website.
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Access your booking under “My Trips.”
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Select the “Change Flight” option.
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Choose your new dates or destination.
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Pay any fare difference (if applicable).
Keep in mind that if the new flight is cheaper than your original ticket, you won’t get a refund for the price difference.
What Happens if Sun Country Cancels the Flight?
If Sun Country Airlines cancels your flight due to weather, maintenance issues, or other disruptions, you have a few options:
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Rebook at no additional charge.
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Get a travel credit for future use.
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Request a full refund to your original payment method.
Sun Country typically offers rebooking options first, but if you’re not happy with the new flight options, you have the right to request a refund. The airline should provide instructions on how to do this, either by email or at the airport.
Travel Credit from Sun Country: How It Works
If you cancel your flight and receive a Sun Country travel credit, here’s what to know:
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Credits are generally valid for 12 months.
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They can be used for flights or certain add-ons (like seat selection or bags).
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Travel credits are non-transferable, meaning only the original traveler can use them.
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You can apply your travel credit during the checkout process when booking a new flight.
Make sure to keep track of your expiration date and account information, so you don’t lose the value of your credit.
Tips for Avoiding Fees and Maximizing Flexibility
If you’re planning to fly with Sun Country Airlines but want to keep your plans flexible, here are a few practical tips:
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Book Refundable Fares if you’re unsure about your travel plans.
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Cancel or change early—ideally more than 60 days before departure—to avoid fees.
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Act quickly if plans change within 24 hours of booking to qualify for a full refund.
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Use travel credit smartly and mark down the expiration date.
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Contact customer service if your flight is canceled or delayed—they may offer additional compensation.
Final Thoughts
The Sun Country Airlines Cancellation Policy is reasonably fair, especially if you’re proactive and understand the rules. Whether you’re dealing with a last-minute schedule conflict or just trying to be prepared, knowing your options can save you money, time, and stress.
Remember: if you cancel a Sun Country flight, the timing makes a big difference. Canceling early often means lower or no fees, while late cancellations might cost you more. Choosing refundable fares and understanding your rights as a passenger will help you travel with confidence.
