Pune, known as the IT and education hub of India, is home to thousands of startups, SMEs, and growing enterprises. With its fast-paced business environment and increasing remote work culture, companies in Pune are looking for smarter ways to stay connected with customers. One such solution that has become essential for modern communication is the virtual number.
A virtual number allows you to make and receive calls without a fixed landline or physical SIM card. Calls are routed through the cloud, enabling teams to manage communication from anywhere whether in the office, at home, or on the go. These numbers not only improve customer experience but also make call tracking, analytics, and CRM integration seamless.
In this guide, we explore the top virtual number service providers in Pune and highlight their features, strengths, and ideal use cases.
1. CallerDesk
Why Choose CallerDesk:
CallerDesk is one of the fastest-growing cloud telephony platforms in India. With instant virtual number activation and a simple setup process, businesses can go live in minutes. It offers Pune-specific numbers, powerful call management features, and integrations with leading CRMs, making it ideal for small businesses and scaling teams.
Key Features:
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Pune based and other city virtual numbers
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Multi level IVR for department or language based routing
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Call masking and sticky agent routing for better customer relationships
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Real time analytics and call recording
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CRM integration with Zoho, HubSpot, LeadSquared
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Mobile app for remote team connectivity
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24×7 WhatsApp based support
Best For:
Startups, SMEs, and distributed teams needing fast setup, local support, and affordable scalability.
2. Exotel
Why Choose Exotel:
Exotel is known for reliability and scalability, offering virtual numbers with advanced call routing, number masking, and API integration. It is widely used by enterprises with high call volumes.
Key Features:
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Advanced IVR and call routing
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Number masking for privacy
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API access for custom workflows
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CRM and ERP integration
Best For:
Medium to large enterprises handling high volume customer interactions.
3. MyOperator
Why Choose MyOperator:
MyOperator provides user friendly virtual numbers for SMEs. With campaign tracking, IVR setup, and performance analytics, it helps businesses appear more professional.
Key Features:
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Call tracking and analytics
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IVR menus for better call management
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Campaign specific number tracking
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Easy onboarding process
Best For:
SMBs running marketing campaigns or needing simple, effective call management.
4. Knowlarity (Part of Gupshup)
Why Choose Knowlarity:
Knowlarity delivers enterprise grade telephony solutions with advanced automation and multilingual IVRs, making it suitable for large organizations.
Key Features:
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AI powered voice automation
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Multilingual IVRs
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Detailed call analytics
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Integration with enterprise systems
Best For:
Large organizations with diverse customer bases and complex call handling needs.
5. TeleCMI
Why Choose TeleCMI:
TeleCMI is a tech driven provider offering Pune virtual numbers with WebRTC support, app to app calling, and API integrations for SaaS and remote first teams.
Key Features:
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WebRTC and softphone support
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Real time call monitoring
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CRM integration
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App based calling
Best For:
SaaS companies, remote first businesses, and tech teams.
6. Tata Tele Business Services
Why Choose Tata Tele:
With strong telecom infrastructure, Tata Tele offers secure virtual numbers, hosted IVRs, and toll free options suitable for regulated sectors.
Key Features:
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Hosted IVR
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Multiple extensions
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Secure infrastructure
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SLA backed uptime
Best For:
Enterprises in finance, healthcare, and government sectors needing security and compliance.
7. Servetel
Why Choose Servetel:
Servetel offers cost effective virtual number solutions for quick deployment. It is best for small businesses needing basic call management tools.
Key Features:
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Quick IVR setup
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Call forwarding
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Campaign specific numbers
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SMS notifications
Best For:
Budget conscious businesses, helplines, and small campaigns.
Conclusion
In Pune’s dynamic business environment, a virtual number is more than just a phone line. It is a vital customer communication tool. Whether you are a startup seeking affordability, an SME aiming for scalability, or an enterprise needing advanced features, there is a solution to suit your needs.
Why CallerDesk is the Best Choice:
Among all providers, CallerDesk stands out for its instant setup, user friendly interface, local Pune number availability, and robust features like CRM integration, call masking, and 24×7 WhatsApp support. It is the perfect choice for businesses that want to scale without compromising on customer service quality.
